Shipping

Express Sweden :  29 SEK – Free for orders over 499 SEK .

Delivered within 1-3 days.

Express Europe :  9.95€ – Free for orders over 149 €.

Delivered within 2-3 days.

Express outside Europe : 19.95 – Free for orders over 199 €.

Delivered within 2-3 days.

If you wish to return an item, please fill in the provided return note and send us a scanned copy or photo to customerservice@aeryne-paris.com. We will then give you the prepaid DHL Express return slip in order to secure the shipping back to us. Unless the return is due to a fault of our own, we will charge a return fee of 9 € before refunding.

Some products are in high demand and if sold out the warehouse staff might wait a few days if they are expecting new arrivals. During times of high traffic, such as public holidays, there may be slightly longer delivery times. Do note that AÉRYNE AB is not to be held responsible for possible customs duties that may be charged to customers outside of the EU. You will receive a confirmation email from us when your order is processed. You will also receive a dispatch email when your order has left the warehouse. Please contact us if you wish to cancel the remainder of your order or if you have any questions regarding delivery times, etc. AÉRYNE AB is entitled to charge the Customer a fee of €15 if the package is not retrieved. NOTE. We do not ship to the following cities and countries: Las Palmas, Cruz de Tenerife, Ceuta and Melilla and the Channel islands (Jersey, Guernsey, Alderney, Sark and Hem)

*When we refer to working days, we refer to normal working days. This is Monday-Friday excluding public holidays.

AÉRYNE AB (556987-7086) conducts activities for www.aeryne.com. Below is our cancellations, returns and refund policy.

Right to cancel

Under the Distance Selling Regulations you can cancel your order at any time 14 working days, beginning on the day after you receive the goods. If you wish to cancel your order, please provide us with notice in writing to our customer service team, by letter to AÉRYNE AB, Box 256, 511 58 Kinna, Sweden, or to customerservice@aeryne-paris.com.

If you are in possession of the goods, you must retain and take reasonable care of them. The goods must be sent back to us in good condition, in their original box and well packaged. For more information regarding our cancellation policy, read our terms and conditions.

How to return an item

  1. If you want to do a return of your garment, please email customerservice@aeryne-paris.com We will provide you with a return slip that you can easily put on your package to return.
  2. AÉRYNE AB will charge you €9 for the return freight upon receiving your return (does not apply for faulty/damaged goods).
  3. When we have received and registered your returned item/s in their original condition, we will process your refund.

This return policy does not affect your statutory rights.
The goods must be sent back to us in good condition, in their original box and well packaged within 14 days after you received your package.
For other questions regarding returns and complaints, please contact our customer service team.

* NOTE if you want to make an exchange you need to place a new order for the item you want.

Reimbursement/refund

Our finance department will release the money back into your account within 24 hours of receiving your return. This money will usually be received within 2-3 banking days, but can take up to 6 banking days until it is available on your account. If you have used a gift card, the money will be refunded to the value of the item. This can take up to 48 hours.
It usually takes 2 weeks from the time you sent your return to when you receive your refund. In exceptional cases it can take up to 30 days to receive your refund.

Complaint

We try to ensure that your goods arrive free from defects. However, should you receive faulty items or an incorrect delivery, please make sure you contact our customer service team as soon as possible so we can arrange for a free courier return service for you. When a complaint is made an investigation of the product is carried out, in some cases we will send your complaint for further investigation to the supplier.

Unclaimed packages

AÉRYNE AB is entitled to charge the Customer a fee of €15 if the package is not retrieved.

In general

When ordering from our site, you agree to the prices listed on the site. A sales tax of 25% is included in all prices. Delivery and payment costs are not included and will be added when you reach the checkout.

Do note that AÉRYNE AB is not to be held responsible for possible customs duties that may be charged to customers outside of the EU.

Card payment

If you choose to pay with a credit card there are no extra payment charges.
We only accept credit/debit card payments from VISA and Mastercard. When you pay with your credit card the payment will be managed by our payment partner Nets Payment service for a quick, smooth and safe payment.
How a credit card purchase works:
– Once you have selected the products you want and clicked through to the checkout, fill in your personal data and sign in.
– Thereafter you choose credit card as the payment method. The page will then automatically update and you will be able to fill in further information.
– Make sure the credit card information you have filled in is correct before you complete the purchase.
– The money will be reserved on your account (which means that you won’t be able to use the money for other payments, but the money hasn’t actually been withdrawn from your account).

The payment gateway (Nets) that all card payments pass through meets the PCI-DSS requirements.

Paypal

Pay faster and securer with PayPal. You can choose to pay either with your PayPal account or with a credit or debit card that is connected to your PayPal account. For more information go towww.paypal.com/uk.

Discount codes and gift cards

Our campaigns cannot be combined with each other and you cannot use two different gift cards or discount codes to pay one single order with.
If you have a discount code or a gift card, use it at the checkout. Enter the code and press the button to activate it and the value of the discount will be deducted automatically from the total. If the discount code covers the full amount of the order, this will be your payment. If the discount covers only part of your total payment you need to choose another payment option for the remaining amount of the order. This also applies to gift cards that are used on our site.
If you paid with a discount code or a gift certificate and decide to return your purchase, the balance on your voucher or your voucher will be restored within 48 hours after the return is registered, provided that the discount code / gift certificate is still valid.

Security

We use SSL (Secure Socket Layer) which is a protocol for secure data transmission over the Internet (or other networks).
A protocol is a set of rules and procedures on how information (data) should be treated. SSL protocol processes the data through a encryption process. This is done to make the data unreadable during transmission between the two computers. When data is received by the recipient, SSL “puts together” the data in its original order, and checks so that the sender is correct (Server Authentication) and verifies that the data hasn’t been altered in transit (message integrity).
If you have any questions regarding any of these terms please contact the customer service team under ”Contact us” on the site.

1. Background

1.1

These general terms and conditions (the “General Conditions”) apply when you as a consumer (the “Customer”) place an order via www.aeryne.com, and related pages, (the “Website”). The agreement is concluded between you and AÉRYNE AB, company reg. no. SE5569877086 (”AÉRYNE”). Detailed contact information and other information about AÉRYNE AB are set forth on the Website. The General Conditions are only applicable for Customers that are consumers.

1.2

The Customer must be minimum 18 years old to order via the Website. AÉRYNE AB does not, in accordance with Swedish law, accept any credit purchases to persons below 18 years of age. AÉRYNE AB reserves the right to deny or change a Customer’s order (e.g. if the Customer has provided incorrect personal data and/or has any record for non-payment of debt).

1.3

AÉRYNE AB shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock. AÉRYNE AB is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the Customer, AÉRYNE AB will naturally notify the Customer accordingly and await the Customer’s approval of the amended price prior to AÉRYNE AB continuing with the order process. All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the amount of products the Customer will receive or the exact appearance, function or origin of the product. AÉRYNE AB is not responsible for any information by third parties provided for on the Website.

1.4

The Website and all its content is owned by AÉRYNE AB or its licensors. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of AÉRYNE AB.

2. Contracts and orders

2.1

In order to place an order through the Website, the Customer must accept the General Conditions. By accepting the General Conditions, the Customer undertakes to comply with the General Conditions in its entirety and acknowledges that he/she has read the information on personal data and cookies and consents to the use according to AÉRYNE AB’s Privacy Policy.

2.2

A purchase agreement is concluded when AÉRYNE AB has confirmed the Customer’s order and the Customer has received an order confirmation from AÉRYNE AB via e-mail. AÉRYNE AB encourages the Customer to save the order confirmation for any future contacts with AÉRYNE AB´s customer service regarding the order. The Customer is entitled to cancel its order up until it has been confirmed by AÉRYNE AB. If the order is cancelled, AÉRYNE AB will refund any payments the Customer or its pay- or credit card company has made with regard to the order.

3. Customer information etc.

3.1

AÉRYNE AB recommends that the Customer creates a user account prior to making any purchases on the Website. When the Customer registers its user account and/or places an order, the Customer will be requested to provide some personal data. The Customer confirms that the information provided is correct and complete and is responsible for any errors in the information provided. Information about Aéryne AB’s processing of personal data is set forth in AÉRYNE AB’s Privacy Policy, which constitutes an integral part of these General Conditions.

3.2

The Customer undertakes to ensure that no one, except the Customer, uses the Customer’s log-in details. The Customer may not disclose its username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify AÉRYNE AB without delay if it may be suspected that any unauthorised person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customers log-in details if the Customer has not provided such notification.

3.3

If AÉRYNE AB suspects that the Customer abuses its user account or its log-in details or otherwise violates the General Conditions, AÉRYNE AB is entitled to block the Customer’s access to its user account. AÉRYNE AB is furthermore entitled to assign new log-in details to the Customer.

4. Prices, fees and payment

4.1

The prices stated on the Website apply to orders placed on the Website. The prices listed depend on the country of payment and include the following currencies: EUR, SEK, DKK and GBP. The prices include VAT and shipping fees.

Do note that AÉRYNE AB is not to be held responsible for possible customs duties that may be charged to customers outside of the EU.

4.2

The Customer can pay for its purchase in the manner specified on the Website. Read more about our different payment options and discounts. AÉRYNE AB is entitled to charge the Customer already in connection with the order, unless invoicing or any similar payment method has been selected by the Customer and approved by AÉRYNE AB. Upon invoicing, AÉRYNE AB or its partners may obtain a third party credit report. In such a case you will be informed accordingly. AÉRYNE AB reserves the right not to offer all payment methods at all times, alternatively change payment method if the payment method the Customer has selected does not work, for whichever reasons, at the time of fulfillment of the order. Please note that limitations of available payment methods are set forth on the Website.

5. Special offers

AÉRYNE AB may from time to time provide special offers on the Website which may have more favorable conditions than those set forth in these General Conditions, e.g. with regard to payment or extended right of withdrawal. Such conditions will apply for the duration of the special offer and for the specific products set forth by AÉRYNE AB in connection therewith. AÉRYNE AB reserves the right, at any time, to withdraw such special offers. Upon termination or withdrawal of a special offer, these General Conditions shall apply without any amendments. Any offers on specific products on the Website are valid only for a limited period of time and until products are sold out.

6. Delivery and shipping

6.1

Products in stock are normally delivered within the number of working days set forth on the Website. Unless otherwise agreed (e.g. in connection with reservation of products not in stock), delivery will be made no later than 30 working days after AÉRYNE AB has confirmed the order in writing through the order confirmation.

6.2

The expected delivery time is set forth in the order confirmation, at the checkout and/or on the current product page on the Website. Unless otherwise expressly agreed and if a delivery is delayed for more than 30 working days and it is not due to you as Customer, you are entitled to cancel the purchase.

6.3

If any package shall be picked up at a specific delivery point, the Customer shall do so within the time specified in the notification. Packages shall normally be retrieved personally with valid identification and order number. The Customer will receive a notification of delivery stating when and where the package shall be picked-up or received. The notification may be made by e-mail, ordinary mail and if the Customer has provided a mobile number, also by phone or SMS. AÉRYNE AB is entitled to charge the Customer a fee of £/€15 if the package is not retrieved.

7. Right of withdrawal

7.1

When purchasing products on the Website the Customer has a 14 day withdrawal period in accordance with applicable consumer protection legislation. This means that the Customer has the right to cancel any purchase by notifying AÉRYNE AB accordingly within 14 days from when the Customer or its representative received the product ordered (withdrawal period).

7.2

The right of withdrawal does not apply to the following kind of products:

(a)

Products made to the Customer’s specification or which otherwise has been given a clear personalized character;

(b)

Products with removed tags may not be returned. Make sure to inspect the garment for flaws before removing the tag.

7.3

In connection with ordering a product for which the right of withdrawal does not apply, the Customer will receive clear information. If a product has been sealed, the Customer may not break the seal if the Customer wishes to use its right of withdrawal. The right of withdrawal ceases accordingly when the Customer breaks the seal. A seal shall also include any technical seal (e.g. serial number).

7.4

If the Customer wishes to withdraw a purchase, the Customer shall, prior to the expiry of the withdrawal period, send a clear message to AÉRYNE AB. The Customer shall provide its name, address and other relevant information, e.g. order reference, invoice number and the name of the product in the message. If the Customer prefers not to use the above alternative message, the Customer may use the standard form for the right of withdrawal provided by the National Board for Consumer Policies.

7.5

If the Customer uses its right of withdrawal, the Customer shall pay for the return shipping costs and is responsible for the condition of the product after the Customer has received the product and during the return shipping. The product shall be returned within 14 days from the date when AÉRYNE AB was notified of the withdrawal. The product shall be sent well packaged, in good condition and preferably in its original box and/or packaging. Any returns shall be sent to AÉRYNE AB in accordance with the methods and directions set forth on the Website which you can find here.

7.6

AÉRYNE AB may at time offer returns free of charge for certain products. If return free of charge is applicable, this is set forth on the applicable page for the product on the Website.

7.7

When the Customer withdraws its purchase, AÉRYNE AB will refund the amount the Customer has paid for the product. Any additional shipping costs due to the Customer choosing another delivery than the standard delivery offered by AÉRYNE AB are exempted from refund. Upon return of part of an order, the shipping costs will not be refunded. AÉRYNE AB is entitled to deduct an amount from the amount to be refunded, which corresponds to the depreciation in value of the product compared to the original value of the product, if and to the extent such depreciation in value is due to Customer having handled the product to a greater extent than necessary to determine its function or characteristics.

7.8

AÉRYNE AB will pay back the amount without undue delay, however, no later than within 14 days from the date AÉRYNE AB received the Customer notification of withdrawal. However, AÉRYNE AB may delay repayment until AÉRYNE AB has received the product or the Customer has provided proof that the product has been returned, e.g. by means of certificate of delivery. Repayment will be made to the Customer by the payment method chosen by the Customer, unless otherwise agreed or if there is any objection for such a repayment.

8. Warranty and complaints

8.1

Some of AÉRYNE AB’s products may be subject to warranties. Information about any warranty period and special conditions for warranties for each product respectively, is set forth on the Website or in these General Conditions. Warranties for products will only cover original manufacturing defects and accordingly not any fault arising upon or after any individual changes of the product’s function and appearance. The Customer’s order confirmation constitutes the certificate of warranty.

8.2

The right to file a complaint applies to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint for any product ordered shall contact AÉRYNE AB, as soon as possible after the defect was discovered, using the contact information set forth on the Website.

8.3

AÉRYNE AB will carry the cost for the return freight for any approved complaints.

8.4

Once a product, for which a complaint has been filed, is returned and the complaint approved, AÉRYNE AB will refund the Customer in compliance with applicable consumer protection legislation. AÉRYNE AB strives to do so within 30 days from receipt of the complaint by AÉRYNE AB, but it may be delayed depending on the nature of the product. AÉRYNE AB reserves the right to refuse any complaint if the product, in compliance with applicable consumer protection legislation, proves not to be defective. Upon complaints AÉRYNE AB complies with the guidelines provided by the National Board for Consumer Complaints in Sweden or the corresponding authorities in other European countries. Upon complaints AÉRYNE AB complies with the guidelines provided by the National Board for Consumer Complaints or the corresponding authorities in other European countries.

9. Links

AÉRYNE AB may provide links to other websites beyond the control of AÉRYNE AB and websites beyond the control of AÉRYNE AB may provide links to the Website. Even if AÉRYNE AB attempts to ensure that AÉRYNE AB only provides links to websites which apply similar personal data- and security provisions pursuant to AÉRYNE AB’s Privacy Policy, AÉRYNE AB is not responsible for any protection or confidentiality of information or personal data which the Customer provides on other websites. The Customer should be cautious and read the personal data provisions applicable to the actual website.

10. Force Majeure

AÉRYNE AB is not liable for any delays caused by circumstances beyond AÉRYNE AB’s control, e.g. general labor dispute, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, AÉRYNE AB shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and AÉRYNE AB are entitled to terminate the purchase with immediate effect.

11. Changes to the General Conditions

AÉRYNE AB reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Website. Changes will become valid once the Customer has accepted the General Conditions (in connection with a new purchase or while browsing the Website), alternatively 30 days after AÉRYNE AB has informed the Customer of the changes. However, AÉRYNE AB recommends that the Customer regularly remains updated on the Website in order to become aware of any changes to the General Conditions.

12. Severability

If any provision of this Agreement is held to be invalid or unenforceable by any competent court, authority or arbitral tribunal, the remainder of that provision and all other provisions will remain valid and enforceable to the fullest extent permitted by applicable law. Any provisions determined invalid or unenforceable will be substituted by relevant legal guidance and advice.

13. Applicable law and dispute resolutions

13.1

Any disputes shall primarily be settled by agreement after discussions with AÉRYNE AB’s customer services. In the event of any dispute, AÉRYNE AB complies with the decisions of the Swedish National Board for Consumer Complaints or the corresponding authority in other European countries.

13.2

Any dispute regarding the interpretation or application of these General Conditions shall be governed by and construed in accordance with Swedish laws and shall be exclusively settled by the courts of Sweden.

These conditions were established by AÉRYNE AB on 2015- 03 – 11

PERSONAL DATA

AÉRYNE AB cares about your privacy and strives to at all times protect your personal data in the best possible way. AÉRYNE AB’s aim is to comply with all applicable laws and regulations for the protection of personal data. This policy will, among other things, help you understand what kind of personal data that AÉRYNE AB collects and how it is used. By approving this privacy policy on the Website in connection with a purchase or the provision of personal data, you agree to the processing of your personal data as described below.

AÉRYNE AB (”AÉRYNE AB”/”we”), SE5569877086, Box 256, SE-511 58 Kinna is responsible as data controller for the processing of your personal data.

WHICH PERSONAL DATA DO WE USE?

The information we process about you varies slightly depending on whether you are an unregistered customer who is casually surfing and shopping or if you created an account and are thus a registered user. Below, you can read more as to what each category entails.

INFORMATION ABOUT YOU AS A CUSTOMER

To handle your orders and purchases, we require the following information about you;

  • Name
  • Address, phone number and e-mail
  • Date of birth (for some payment methods)
  • Payment information and payment history
  • Information about your order (for ex: order number, product(s), delivery address, and invoice)

We do this with the legal obligation for Completion of the Purchase Agreement; without which, we would be unable to complete our transaction with you. The information is saved for 36 months, from the time both delivery and payment have been processed, for the purpose of helping you with potential complaints and returns.

In order to comply with the rules and regulations to which we must adhere , we require the following information about you;

  • Name
  • Address
  • Payment information and payment history
  • Information about your order (for ex: order number, product(s) and delivery address)

We do this with the legal obligation to comply with legal obligations; that is to comply with the laws to which we must adhere. The Book-keeping Act is one example as to why we save this information (with limited access) for 7 years, in addition to the current year. This information will not be accessible to the customer service department, for example.

In order to provide you with customer service, we require the following information about you;

  • Name
  • Phone number and e-mail
  • Date of birth (for some payment methods)
  • Payment information and payment history
  • Information about your order (for ex: order number, product(s), delivery address, and invoice)
  • Information you personally provide during your communication with us

We do this with the legal obligation of processing in a way that is necessary to cater to both our and your legitimate interests, in order to answer any questions you may have. We save the information for 14 months from the time your customer service inquiry is closed.

In order to offer you a personalized site which provides the best possible shopping experience, that is with optimally relevant product representation and recommendations, we require the following information about you;

  • IP
  • Data gathered by cookies and the like. For example, on which products you clicked and your shopping history

We then analyze this data and provide you with product recommendations for other (similar) products on our site in which you may be interested. We do this with the legal obligation of processing in a way that is necessary to cater to both our and your legitimate interests with the intention of providing you as effectively customized a site as possible. This data is saved in plain text one year from the time of your latest activity. After which, we pseudonymize the information, meaning we depersonalize it so as to make the identification of the provider (you) anonymous. If, within two years of pseudonymization, you decide you want to undo the change, we can reconnect your past visits to our site so as to continue providing you with quality and relevant product recommendations. If more than two years have passed since pseudonymization, we are unfortunately no longer able to revive your information and your history is cleared. Additionally, if you contact us and wish to utilize your right of termination, we will also no longer be able to recover your information.

If you wish, you can clear all your cookie data, which removes all history.

In order to customize our marketing for you, showing our products and deals on both our site and those of our partners, we require the following information about you:

  • IP
  • Data gathered by cookies and the like. For example, on which products you clicked and your shopping history
  • Order number

We do this with the legal obligation of processing in a way that is necessary to cater to both our and your legitimate interests by marketing our products to you for up to one year after your latest activity on our site. To do this, we use various external advertising services and collaborative partners. You can read more about this gathering, sharing and use of data, as well as remove the information used in these channels by following the instructions provided in the links below:

Google: https://policies.google.com/privacy/partners

Facebook: https://www.facebook.com/ads/about/?entry_product=ad_preferences

If you wish to receive our newsletter, access to a variety of deals, participate in customer surveys, provide feedback, or ask a question in our customer forum, we require the following information about you;

  • Name
  • Address, phone number and e-mail
  • Information you personally provide (for ex: your views, feedback and the like)

We do this only upon receiving your consent during the providing of said information. Storage time can vary depending on the situation, but it always complies with the period of time specified during the giving of consent.

In order to prevent misuse of our services or avoid, prevent and investigate crimes against the company, we require the following information;

  • Name
  • Address, phone number and e-mail
  • Payment information (such as the repeated use of invalid card numbers and the like)
  • Information about returns and deliveries
  • IP-number
  • Potential customer notes
  • Customer service history

This use is necessary because we have an invested interest in preventing misuse of our services and avoiding, preventing and investigating crimes against the company. Such information is saved as long as it is relevant in relation to the circumstance in question, but rarely exceeds upwards of 36 months.

In order to analyze, develop and improve our services, products and system , we require the following information about you;

  • Purchasing and user-generated data, such as click and hit history
  • Technical data surrounding devices and their settings (for ex: language, IP-address, web browser settings, time zone, operating system, and platform).
  • Information regarding how you interact with us. For example how you use the site, login method, where and how long you visit certain pages, response times, error codes, how you arrive to and leave the service, etc.

We do this with the obligation of processing in a way that is necessary to cater to both our and your legitimate interests by improving and developing our site, products and the offers we are able to provide. We do this through analysis on an aggregated level, ie that the analysis is general and not at an individual level. We save the data, as a basis for the plain text analysis, up to one year after your most recent activity. After which, we pseudonymize the information, meaning we depersonalize it so as to make the identification of the provider (you) anonymous. If, within two years of pseudonymization, you decide you want to undo the change, we can reconnect your information with your previous visits to our site and show that you are a returning customer so as to understand how returning customers generally interact with our site. If more than two years have passed since pseudonymization, we are unfortunately no longer able to revive your information and your history is cleared. Additionally, if you contact us and wish to utilize your right of termination, we will also no longer be able to recover your information.

INFORMATION ABOUT YOU AS A MEMBER

By creating an account at Aéryne and therefore registering as a member, you accept our membership terms.

In order to fulfill our agreement with you as a member, we require the following information about you;

  • Name
  • Address, phone number and e-mail
  • Date of birth
  • Information and history regarding all your orders, such as order number, product(s), delivery address, invoice, etc.
  • Data gathered from cookies and the like. For example, on which products you click

We do this with the legal obligation to adhere to the membership agreement; without this information, we are unable to fulfill our agreement with you and offer the benefits your registration and account provide as established in the terms of the agreement. This information is saved until you personally decide to terminate your account or the account is automatically closed after 36 months of inactivity.

Please observe that information such as your order history, use of the site and similar information are required in order for us, Aéryne, to fulfill our agreement with you. As a result, the information is saved as long as you have an account, in accordance with the membership terms.

WHO CAN WE SHARE YOUR DATA WITH?

We sometimes share data, such as personal info, with various recipients in order to provide the services mentioned above. We never sell your information to anyone else without your approval. Potential recipients of your information are:

Delivery Service Providers

In order to fulfill the purposes of our processing of your personal information, we share your personal data with companies providing services to us, for ex: to process the sending and delivery of your items or providing certain systems. These companies can only process your personal information according to our explicit instructions and cannot use your information for any other reason.

Payment Service Providers

In order to manage payments via the site, we use various payment services. The payment service provider is responsible for their own handling of your personal information and has separate conditions which apply for them. Information regarding their conditions and handling of your personal data can be found when you choose which payment method to use on the site.

Collaborative Partners

In order to enable our partners to usher traffic to us via their channels, we provide information such as order numbers and purchase prices. The information is only shared for this purpose and is not sold or forwarded.

Other Recipients

We can send your data to other recipients, for ex: government organizations, if required of us by law. If all or a portion of our organization is shared or integrated with another organization, your personal data can be provided to our advisors, potential buyers and their advisors, and are passed on to the new owners of the business.

Transfers Outside the EU

Some services or payment services can take place outside the EEA. We never transmit any data outside the EEA without taking the appropriate security measures and acquiring legal support for the transfer. For example, through Privacy Shield or the Commission’s standard contractual clauses.

YOUR RIGHTS

You have a right to know which of your personal data we use. This can be provided through a process known as a registry extract. If you have an account, you can log in to My Account to see which data we have on you, for ex: contact information, your bonus points, your personal rebates, and other goodies. If you have not registered as a member or wish to receive a complete registry extract, you can contact our customer service and we will be glad to help you.

We want to ensure that your personal information is correct and up-to-date. With that in mind, you have the right to request the correction of inaccurate data about you. If the information you provided changes (for ex. if you change your e-mail address, name or payment information) or if you wish to delete your account, simply contact our customer service.

Regarding instances involving the ways in which we process your personal data through the consent provided by you, you always have the right (at any time) to withdraw your consent regarding that processing. You are also entitled to oppose some processing, for example direct marketing purposes and newsletters. In some circumstances, you even have the right to have your personal information deleted or blocked. This does not apply if we are required by law, for example, to preserve or otherwise process the information or if the information is required to fulfill an agreement with you.

CONTACT

If you have any questions regarding how we process your personal data, you are always welcome to contact us, whether at customerservice@aeryne-paris.com. If you are unsatisfied with the answers you receive from us or how we process your data, you are entitled to file a complaint with the corresponding supervising authority.

COOKIES

We use so called cookies on Aéryne’s website. Cookies are small text files that are saved on your computer and our web server uses them to provide you with access to some of the functions available on the Website.

There are two main types of cookies: 1) a saved cookie (permanent cookie) which remains on your computer for an indeterminate amount of time, 2) a temporary cookie (session cookie) which is temporarily stored in the computer’s while you visit the website. Session cookies disappear when you close your web browser.

Aéryne uses cookies to improve the Website for customers e.g. by adapting the Website with regards to the customers’ wishes, choices and interests, they help you keep track of which products have been put into your shopping cart and handle your purchase, they make sure the visitor has logged into the Website so the customer does not have to log in every time he/she browses a different page, to adjust our services to make sure you receive advertising which is relevant to you, and in order for us to fulfill our obligations in relation to a purchase.

Permanent cookies are being used, among other things, to store any personal settings at Aéryne e.g. to make sure you do not need to redo certain choices every time you visit the Website and to adapt and make information and marketing as relevant to you as possible. Temporary cookies are being used, among other things, for the purpose of registering statistics for the use of the Website.

By accepting Aéryne’s general conditions and/or this privacy policy and by using Aéryne’s website, you agree to the processing of cookies as described above. If you do not accept cookies being used, you can turn off cookies in the security settings of your web browser. You can also set your web browser to ask you each time Aéryne’s website tries to place a cookie on your computer. You can also use your web browser to delete previously stored cookies. See your web browser’s help pages for more information. Furthermore, you can delete cookies manually from your hard drive, as and when desired.

How can cookies be removed?

If you no longer want to accept cookies, you can turn them off in the settings section of your web browser. You can even adjust your browser so you are alerted whenever a Aéryne’s site tries to place a cookie on your computer. You can also use your browser to remove cookies previously stored on your computer.

The steps to follow to remove cookies depend on which browser you use.

On a PC, you can remove cookies with the keyboard short-cut [CTRL]+[SHIFT]+[Delete].

Please note that if you choose not to accept cookies, functionality may be limited for some parts of the website and the website may not work as intended. For example, you will not be able to make a purchase.

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