Express Sweden : 29 SEK – Free for orders over 499 SEK .
Delivered within 1-3 days.
Express Europe : 9.95€ – Free for orders over 149 €.
Delivered within 2-3 days.
Express outside Europe : 19.95 – Free for orders over 199 €.
Delivered within 2-3 days.
If you wish to return an item, please fill in the provided return note and send us a scanned copy or photo to [email protected]. We will then give you the prepaid DHL Express return slip in order to secure the shipping back to us. Unless the return is due to a fault of our own, we will charge a return fee of 9 € before refunding.
Some products are in high demand and if sold out the warehouse staff might wait a few days if they are expecting new arrivals. During times of high traffic, such as public holidays, there may be slightly longer delivery times. Do note that AÉRYNE AB is not to be held responsible for possible customs duties that may be charged to customers outside of the EU. You will receive a confirmation email from us when your order is processed. You will also receive a dispatch email when your order has left the warehouse. Please contact us if you wish to cancel the remainder of your order or if you have any questions regarding delivery times, etc. AÉRYNE AB is entitled to charge the Customer a fee of €15 if the package is not retrieved. NOTE. We do not ship to the following cities and countries: Las Palmas, Cruz de Tenerife, Ceuta and Melilla and the Channel islands (Jersey, Guernsey, Alderney, Sark and Hem)
*When we refer to working days, we refer to normal working days. This is Monday-Friday excluding public holidays.
AÉRYNE AB (556987-7086) conducts activities for www.aeryne.com. Below is our cancellations, returns and refund policy.
Right to cancel
Under the Distance Selling Regulations you can cancel your order at any time 14 working days, beginning on the day after you receive the goods. If you wish to cancel your order, please provide us with notice in writing to our customer service team, by letter to AÉRYNE AB, Box 256, 511 58 Kinna, Sweden, or to [email protected].
If you are in possession of the goods, you must retain and take reasonable care of them. The goods must be sent back to us in good condition, in their original box and well packaged. For more information regarding our cancellation policy, read our terms and conditions.
How to return an item
- If you want to do a return of your garment, please email [email protected] We will provide you with a return slip that you can easily put on your package to return.
- AÉRYNE AB will charge you €9 for the return freight upon receiving your return (does not apply for faulty/damaged goods).
- When we have received and registered your returned item/s in their original condition, we will process your refund.
This return policy does not affect your statutory rights.
The goods must be sent back to us in good condition, in their original box and well packaged within 14 days after you received your package.
For other questions regarding returns and complaints, please contact our customer service team.
* NOTE if you want to make an exchange you need to place a new order for the item you want.
Our finance department will release the money back into your account within 24 hours of receiving your return. This money will usually be received within 2-3 banking days, but can take up to 6 banking days until it is available on your account. If you have used a gift card, the money will be refunded to the value of the item. This can take up to 48 hours.
It usually takes 2 weeks from the time you sent your return to when you receive your refund. In exceptional cases it can take up to 30 days to receive your refund.
We try to ensure that your goods arrive free from defects. However, should you receive faulty items or an incorrect delivery, please make sure you contact our customer service team as soon as possible so we can arrange for a free courier return service for you. When a complaint is made an investigation of the product is carried out, in some cases we will send your complaint for further investigation to the supplier.
AÉRYNE AB is entitled to charge the Customer a fee of €15 if the package is not retrieved.